Returns & Exchanges
We want you to be completely satisfied with your Casio purchase, which is why we offer a 30-day return window for all unused electronics in their original packaging. Our goal is to ensure a seamless experience should your new timepiece or instrument not meet your expectations.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to return.
Prepare the Package
Carefully pack the product in its original Casio box, including all manuals, warranty cards, and accessories to ensure a full refund.
Attach Shipping Label
Print the prepaid shipping label provided via email and securely affix it to the outside of your return parcel.
Receive Your Refund
Once our technicians inspect the returned device, your refund will be processed to the original payment method within 7-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing